Frequently Asked Questions (FAQs)
What kind of scuba diving equipment do you manufacture?
We specialize in manufacturing a comprehensive range of high-quality scuba diving equipment, including:
- Life Support Systems: Regulators (first and second stages) and alternate air sources (octos).
- Buoyancy Control Devices (BCDs): Backplate, back-inflate, and hybrid designs for various diving styles.
- Masks and Fins: A wide selection of styles, fits, and performance levels.
- Accessories: MFT’s, D-Rings, SQC Buckles, gear bags, and more.
What makes your brand different from others in the market?
We pride ourselves on being modular with innovative design and superior material quality. We have a focus on technical diving and travel-friendly gear. Our goal is to provide divers with reliable, comfortable, and performance-driven equipment that enhances their underwater experience.
Where are your products assembled?
Our facilities are located in Monterey, California. We adhere to the highest standards for production and quality assurance.
What certifications or standards do your products meet?
All of our products comply with international safety standards, such as. Our manufacturing processes are certified, ensuring consistent quality and performance.
Product & Design Questions
How do you design and test new products?
Our product development process is a rigorous multi-stage approach:
- Research & Innovation: Identifying diver needs and technological advancements.
- Concept & Design: Creating innovative solutions with a focus on ergonomics, performance, and durability.
- Prototyping: Developing functional prototypes for initial evaluation.
- Extensive Testing: This includes:
- Lab Testing: Controlled environment testing for pressure resistance, material strength, and component performance.
- Field Testing: Real-world underwater testing by professional divers in various conditions.
- Certified Third-Party Testing: Submitting products to independent organizations for official certification and validation. We gather feedback at each stage to refine designs and ensure optimal safety and performance.
Do you offer custom solutions or OEM manufacturing?
Currently, we focus on manufacturing our own branded product line. However, we are always open to discussing potential partnerships for large-scale projects.
What materials do you use in your equipment, and why?
We carefully select materials for their durability, corrosion resistance, performance, and environmental impact. Common materials include:
- Regulators: Marine-grade brass with chrome plating, stainless steel, and high-performance polymers for internal components. Some high-end models feature titanium for extreme corrosion resistance and lightweight properties.
- BCDs: Heavy-duty nylon (e.g., 1000 Denier Cordura) for abrasion resistance, and durable urethane-coated bladders for airtight integrity.
- Masks: High-grade silicone for skirts for comfort and a good seal, and tempered glass lenses for optical clarity and safety.
- Fins: Various blends of rubber and thermoplastics for optimal thrust and flexibility. We prioritize materials that ensure safety, longevity, and performance in the demanding underwater environment.
Sales & Distribution Questions
How can I purchase your products?
You can purchase our products through several channels:
- Authorized Dealers: We have a global network of authorized dive centers and retail shops. You can find a dealer near you using our Dealer Locator.
- Online Store: Our full range of products is available for purchase directly from our official website.
Do you sell directly to consumers?
 Yes, we sell directly to consumers through our official online store. However, we strongly encourage new divers and those needing sizing or technical advice to visit an authorized local dealer, where you can receive personalized service, professional fitting, and after-sales support
Do you offer wholesale or bulk purchasing options for dive shops, resorts, or training organizations?
Absolutely! We have a dedicated wholesale program designed for dive shops, resorts, training agencies, and other B2B customers. We offer competitive pricing, bulk discounts, and dedicated account support. Please contact our sales team to apply for a dealer account.
What is your warranty policy on your manufactured products?
We stand behind the quality of our products. All of our manufactured equipment comes with a 2-year warranty against defects in materials and workmanship. Specific warranty terms may vary by product category. Please refer to the warranty information included with your product or on our website for full details.
What is your return and exchange policy?
Our return and exchange policy allows for 30 days from the date of purchase for new, unused items in their original packaging. For purchases made through authorized dealers, their specific return policy will apply. Please visit our Return Policy page on website for detailed information.
Do you offer spare parts and service kits for your equipment?
Yes, we provide a comprehensive range of genuine spare parts and service kits for all our current and many past product lines. These are typically available through our authorized service centers and dealers to ensure proper installation and maintenance by trained technicians.
How do you handle product support and customer service?
We are committed to providing excellent customer service. You can reach our support team via phone or email for any product inquiries, technical assistance, or warranty claims. Our authorized dealer network also offers in-person support, servicing, and expert advice.
Do you participate in industry trade shows or consumer dive shows?
Yes, we regularly attend major industry trade shows (e.g., DEMA Show, Scuba Show) and various consumer dive expos worldwide. This allows us to showcase our latest innovations, connect with our partners, and meet divers directly.